Drop Shipping Policy
Last Updated: Sept 2024
At Naughty Unicorn Creations (NUC), we strive to provide our customers with a seamless shopping experience, including the convenience of drop shipping for certain products. This Drop Shipping Policy outlines how drop shipping works when you make a purchase or relevant products on our website.
1. What is Drop Shipping?
Drop shipping is a fulfillment method where we do not keep the products you order in stock. Instead, when you make a purchase, we transfer your order and shipment details to a third-party supplier who then ships the product directly to you. This allows us to offer a wider range of products without the need for large inventories.
2. Products Eligible for Drop Shipping
Not all products available on our website are eligible for drop shipping. The products that are eligible will be clearly indicated on the product page. If you have any questions about whether a specific product is drop shipped, please contact us at naughtyunicorncreations@gmail.com.
3. Order Processing
- Order Confirmation: Once you place an order, you will receive a confirmation email detailing your purchase.
- Processing Time: Orders will typically be processed within 1-3 business days. However, please note that drop-shipped products may take longer to fulfill due to additional processing by our suppliers.
- Shipping Notifications: After your order has been dispatched by the supplier, you will receive an email notification with tracking information.
4. Shipping and Delivery
- Shipping Methods: Products shipped via drop shipping may be sent using various carriers, depending on the supplier. Common carriers include Royal Mail, UPS, DHL, and others.
- Delivery Timeframes: Delivery times vary based on the supplier and your location. Generally, you can expect your order to arrive within 7-21 business days, depending on the shipping method selected at checkout.
- International Shipping: For international orders, additional customs processing may apply, and delivery times may vary. Whilst all efforts are made by our partners customs processing
5. Responsibility and Liability
- Order Tracking: Once the order has been processed and shipped by the supplier, tracking information will be provided. Customers are responsible for tracking their own orders using the provided information.
- Liability for Loss or Damage: NUC and our Partners are not liable for any lost or damaged items once they have been dispatched. If your order is lost or damaged during transit, please contact the shipping carrier directly to file a claim.
- Returns and Exchanges: All return and exchange policies applicable to drop-shipped items will be governed by the supplier’s policies. Customers must initiate return requests by contacting us at naughtyunicorncreations@gmail.com and will be provided with further instructions based on the supplier's return policy.
6. Modifications to This Policy
NUC reserves the right to modify this Drop Shipping Policy at any time. Customers are encouraged to review this policy periodically for any updates. Continued use of our website and services after changes have been made constitutes acceptance of the new terms.
7. Contact Information
If you have any questions or concerns about our Drop Shipping Policy, please feel free to reach out to us at:
Thank you for choosing Naughty Unicorn Creations! We appreciate your business and are committed to providing you with the best possible shopping experience.